1 Site Publisher

The website www.novemlab.co is published by:

Director of publication: Maegan Rocca, in her capacity as President of SAS NLAB.

2 Hosting

The site is hosted by:

3 Business Activity

SAS NLAB markets natural cosmetic products under the brand Novëm and offers in-store care services. Products are available for purchase on the website www.novemlab.co, at the physical store located at 5 place Nelson Mandela, 38000 Grenoble, as well as through a network of authorized retailers (pharmacies and partner points of sale).

4 Intellectual Property

All elements composing the site www.novemlab.co — texts, images, photographs, logos, videos, sounds, graphics, layout, and databases — as well as the brands Novëm and Nucithérapie® are the exclusive property of SAS NLAB or are subject to authorization for use.

Any reproduction, representation, modification, adaptation, or exploitation, in whole or in part, of these elements, by any means whatsoever, without the prior written authorization of SAS NLAB, is strictly prohibited and constitutes an infringement sanctioned by articles L.335-2 and following of the Intellectual Property Code.

5 Protection of Personal Data

SAS NLAB is committed to protecting the personal data of its users in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and the French Data Protection Act (Loi Informatique et Libertés) No. 78-17 of January 6, 1978, as amended.

Personal data collected via the site (orders, newsletter registration, contact form, treatment booking) are processed by SAS NLAB, as the data controller, for the purposes of:

• management and tracking of orders and deliveries;
• customer relationship management;
• sending commercial communications (with the user's prior consent);
• management of in-store treatment bookings.

In accordance with articles 15 to 22 of the GDPR, every user has the following rights regarding their personal data:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to data portability;
• right to object.

These rights may be exercised:

• by email: hello@novemlab.co
• by postal mail: SAS NLAB, 37 rue de la Résistance, 38170 Seyssinet-Pariset

The user may also lodge a complaint with the French Data Protection Authority (CNIL) — www.cnil.fr.

For more information, the user is invited to consult the Privacy Policy available on the site.

6 Cookies

The site www.novemlab.co may use cookies to improve the browsing experience, perform traffic statistics, and enable the operation of certain features.

The user can configure their browser to accept or refuse cookies, or to be informed when they are deposited. Refusing cookies may limit access to certain features of the site.

To learn more about cookie management, the user can consult the CNIL website: www.cnil.fr/fr/cookies-et-autres-traceurs.

7 Limitation of Liability

SAS NLAB strives to ensure the accuracy and updating of the information published on the site but cannot guarantee the completeness, precision, or timeliness of all content. SAS NLAB reserves the right to modify the site's content at any time without notice.

SAS NLAB shall not be held liable for any direct or indirect damages resulting from access to the site, the inability to access it, or the use of the information disseminated therein.

8 Hypertext Links

The site may contain hypertext links to third-party sites. SAS NLAB has no control over the content of these sites and disclaims any responsibility for their content or any damage resulting from their consultation.

9 Mediation and Dispute Resolution

In accordance with articles L.611-1 and following of the Consumer Code, in the event of a dispute not resolved by a prior complaint addressed to customer service, the consumer may use the following mediation service free of charge:

The consumer can also use the European Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr.

10 Applicable Law

These legal notices are governed by French law. Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the French courts.